Refund and Return Policy

Effective Date: 28/11/2024

At ShieldPlusInvest, we want you to be completely satisfied with your luxury watch purchase. If you are not fully satisfied with your order, we offer a straightforward Refund and Return Policy to ensure a seamless return process. This policy outlines the terms and conditions regarding returns, exchanges, and refunds.

1. Return Eligibility

You may return items purchased from ShieldPlusInvest under the following conditions:

  • Timeframe: Returns must be made within 30 days of receiving your order.
  • Condition of Item: The item must be unused, unworn, and in the same condition as when it was received. All original packaging, tags, and accessories must be included.
  • Proof of Purchase: A valid proof of purchase or order confirmation (order number or receipt) is required for processing the return.

2. Non-Returnable Items

Certain items cannot be returned under any circumstances, including:

  • Watches that have been worn or used.
  • Custom-made or personalized items.
  • Gift cards or other non-returnable products as specified at the time of purchase.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@shieldplusinvest.click to inform us about your intention to return the item. Include your order number and a brief explanation for the return.
  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with the return.
  3. Ship the Item: Once you receive your RA number, pack the item securely and ship it to the address provided by our customer service team. Ensure the item is properly insured and tracked, as we cannot be responsible for lost or damaged returns.

4. Refund Process

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original method of payment used during the purchase. The processing time may take up to 7-10 business days depending on your payment provider. Please note:

  • Shipping charges are non-refundable.
  • If the item was purchased with a gift card or store credit, the refund will be issued as store credit or gift card balance.

5. Exchanges

If you wish to exchange an item for a different size or model, we recommend initiating a return for the original item and placing a new order for the replacement. Please contact our customer support team for guidance on exchanges, as availability and pricing may vary.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of receiving the product. We will arrange for a return or exchange at no additional cost to you. To expedite the process, please provide clear photos of the damage or defect.

7. International Returns

For international orders, customers are responsible for return shipping costs, duties, and taxes. We recommend using a reputable carrier and tracking service for your return shipment. Please note that international returns may take longer to process.

8. Refund and Return Policy Exceptions

While we strive to provide the best possible customer service, certain items or purchases may be subject to different terms, and exceptions may apply. If you have any concerns or special circumstances regarding your return, please contact our customer service team for assistance.

9. Contact Us

If you have any questions or need assistance regarding our Refund and Return Policy, please contact us:

ShieldPlusInvest
8169 Addison Rd,
Masury, Ohio, USA
Phone: (724) 342-2753
Email: info@shieldplusinvest.click

Thank you for choosing ShieldPlusInvest. We are committed to ensuring your satisfaction and making your shopping experience as smooth as possible.

Thanks for shopping with us at ShieldPlusInvest!